Services
Pre-sales support
- We offer a wide selection of rubber auxiliary equipment, as well as thorough inspection services and technical assistance
- Customers can send staff to cooperate with production surveillance, get technical instruction and conduct product quality control during manufacturing before shipping.
- Deren provide relevant technical training for our product. We will contact you to cooperate on details including time, place, and the number of people involved.
- We offer customers pre-sales services such as investment budget, plant planning and more, to make sure our customer can enjoy the most effective, organized and cost-efficient solution.
>> Investment budget: Our team offers product profitability analysis, rubber machinery selection and proper auxiliary equipment, as well as human resource allocation. This service can optimize productivity and operational efficiency.
>> Plant planning: Installation based on foundation size, equipment layout, workshop ventilation, exhaust systems, water transportation, and electrical wiring are all services that can be offered in plant planning.
After-sales Service
- Free technical training Deren’s team can perform on-site training of the customer’s technicians, equipment operator and maintenance personnel. Prior to training, we can provide the related training plan and materials to ensure that trained personnel will gain the knowledge and skills required for the equipment's safe utilization and operation.
- Lifetime technical support Deren’s products come with a lifetime technical support service. If any components or accessories get damaged during use (even beyond the warranty period), professional technicians can be sent to the site for repairs and replacements.
- Free warranty within the warranty period During warranty period, we offer free repair, maintenance and replacement if the product has functional failure due to non-human factors. We also provide maintenance services free of charge due to damage caused by human activity (excluding personnel on our own) and natural disasters.
- Return visit Collaborate with customers to perform technical examinations and follow-up visits for the equipment, offering solutions to customer’s queries.
- Quick response Deren have a reliable service network that ensures quick communication and information feedback. Our professionals are available to answer customer inquiries, as well as conduct repairs or replacements onsite when needed. Deren’s support team is able to meet the customer’s needs in a timely manner.
Deren is a rubber processing machinery manufacturer with focus on the design, manufacture and supply of high quality extrusion and preforming machines for the rubber and plastic industry. Designed to meet the demands of today's modern manufacturing processes and to produce high quality plastic and rubber items that cater to the market needs, our rubber and plastic machines can deliver the versatility and reliability to many industries requiring plastic parts and rubber products. Our team of experts is committed to providing reliable ram extruders and preformers and unparalleled service, ensuring that our customers receive the highest level of support. Contact us today to learn more about our rubber and plastic processing machines.